We have identified an issue where abnormal "illegal printing" may occur on this model.
This issue may occur in the following combined configuration:
- The printer is printing in Bi-directional print mode
- The "Head travel" setting (in user mode) is set on "Machine" width
The following phenomenon may then occur:
| Note Usually when "illegal printing" is occurring on printers, technicians tend to investigate the head cables or the print head first. In this particular case on this model, be careful because in the above circumstances this is not the case! |
Cause
The issue has been identified and is due to firmware. The issue is present in firmware version 1.01 or lower.
Temporary solution - workaround
Change the setting of "Head Travel" in user mode from "Machine" to "Media" or "Data"
Permanent solution
The issue has been resolved with firmware version 1.02 or higher.