Emergency Service & Spare Parts Kits + RMA Procedure for Summa Cutting Plotters

Summa warrants its cutting plotters against defects in parts for a period of two (2) years from date of purchase. Consumables and accessories are excluded from this warranty. In the present Reseller News, we would like to provide you further information on the spare parts & RMA (Return Material Authorisation) procedure for the Summa cutting plotter models distributed by Mutoh.

Currently, we have no plans to stock Summa spare parts at Mutoh. We will however, offer two 'Emergency Service & Spare Parts Kits". These kits, available from stock, have been added to our updated Retail Price List of October 3rd, 2016.

In order to provide quick service to your customers, Mutoh strongly recommends you to have at least one Emergency Service & Spare Parts Kit (per Summa plotter type) in stock.

Emergency Service & Spare Parts Kit for D-series

• Order N°: KIT_SC_2015
• RRP: See Retail Price list
• Content: 
  • 395-401 Pinch Roller Set (2) & Clips
  • 398-224 Assy Y Motor
  • 399-309C OPOS SC-R/ SS-D Head Calibr
  • 399-465 Kit Flatcables D60/D75
  • 399-466 Kit Flatcables D120/140/160
  • 399-608 D-Head EH SCR
  • 399-908 Assy CAM-Sensor EH SCR
  • 399-921 Power Supply LPS100-27
  • 399-965 Assy PCB Media Sensor
  • 399-984 Assy Main PCB All SC = 399-994
  • 399-985 Assy PCB Keypad+LCD
    
    

Emergency Service & Spare Parts Kit for S Class 2-series

• Order N°: KIT_S2_T
• RRP: See Retail Price list
• Content: 
  • 395-401 Pinch Roller Set (2) & Clips
  • 495-602 Assy Motor X-Y & Pulley S2
  • 395-604 Assy T-head S2
  • 395-612 Cam Detection Sensor S2
  • 395-902 Power Supply LPP150-48
  • 395-986 LCD Cable 50 Pos Pitch 0.5 mm
  • 395-987 Assy LCD TFT 320X240
  • 395-990 Final PCB Main S2
    
    

For your reseller discount, please consult your Area Sales Manager.

RMA Procedure for Summa Products
To keep the content of your Emergency Service & Spare Parts Kit(s) up to date, please follow the RMA procedure for Summa products.

The standard RMA procedure involves the following steps:

1.     Inform Mutoh Belgium by sending a filled out 'Service report for Summa products".

2.     Mutoh/Summa will approve the inquiry and send you an 'RMA packaging document".

3.     Add the printed 'RMA packaging document" with the faulty part(s) and ship to Mutoh Belgium.

4.     Part(s) will be inspected by a certified Technical Support engineer.

5.     Summa will ship the new/repaired part(s) directly to the Mutoh authorised distributor.

Besides the standard RMA procedure, the RMA procedure for Summa products also includes:

• RMA exchange - Procedure for parts not included in the Emergency Service & Spare Parts Kits.
• Dead on Arrival - Procedure for parts/unit defective at first installation.
• Repair beyond warranty period - Info on repair of parts/unit beyond warranty period.

Should you have any further questions, please do not hesitate to contact our service department directly.