How to update firmware with the MSM (Mutoh Status Monitor) as end-user

It is common knowledge for technicians that printer firmware can be updated with the MSA (Mutoh Service Assistance) tool. However the MSA is only for technicians which have a personal account and is not meant to be used by end-users.

There is however a possibilty for end-users to easily update the firmware of their equipment themselves. This can be done with the MSM (Mutoh Status Monitor) software.

Requirements:

• User account and serial number(s) must be properly registered on the Mutoh Club for End-Users (https://club.mutoh.co.jp/)
• When registering the user, a serial number of the installed (which needs a firmware update) is required
• If the user is already registered, additional printers can be registered after logging-in
• Download the latest MSM (Mutoh Status Monitor) from the Mutoh Club for End-Users (login or serial number required)
• MSM must be installed in Windows 10 (build 2004 or later)
• MSM must be preferably installed on a ENGLISH language Windows 10 computer
• MSM must be used on Windows 10 with Firewall and Antivirus disabled
• If the firewall cannot be disabled, the installed executable file MSM.EXE must then be added to the firewall exceptions
  
  For more details how to proceed, follow de steps described in the video clip below:
  (it can also be downloaded in the link below this article, if you wish to send it to your customers)

Attachments (1)

Updating_Firmware_with_MSM_Easiest_Way.mp4